At Ortho NorthEast (“ONE”), we are committed to helping our patients make
informed decisions. Using the links on this page, you can find information
about appointments, billing, insurance, privacy and much more. The
information contained here is meant as a general guideline, if you have
concerns or questions regarding your account with ONE or about how
services could be processed by your insurance company, please contact us
at (260) 484-8551 or toll free at (800) 589-8551 so that we can give you
advice that is customized to your personal circumstances.
Appointments
Patients are seen by appointment only during the normal clinic hours of 8 a.m. - 5 p.m., Monday through Friday. In case of emergency you may contact the provider on call 24 hours a day by calling (260) 484-8551 or toll
free at (800) 589-8551.
To change, cancel or schedule an appointment, call (260) 484-8551, ext. 2630 or (800) 589-8551, ext. 2630. To avoid a service charge, please give a 24-hour advance notice if you are unable to keep your appointment.
Questions Regarding Care and Treatment
Our staff will be happy to answer your questions or forward them to your physician. Call (260) 484-8551, ext. 2402 and ask for the office nurse between the hours of 8 a.m. and 5 p.m. After 5 p.m., only emergency calls are taken. In case of emergency you may contact the provider on call 24 hours a day by calling (260) 484-8551 or toll free at (800) 589-8551.
Prescriptions
Narcotic prescriptions will not be refilled after 4:30 p.m. Monday through Friday, nor will they be refilled on weekends. This policy is for the protection of our patients. The physician on call may not be as familiar with your medical history as is your primary ONE physician. An emergency room visit may be required to receive pain medication outside of normal office hours.
